Privacy Policy
How Elloe Lodge collects, uses and protects your personal information
Last updated: 23 July 2026
Our commitment to Your Privacy
At Elloe Lodge, we believe your personal information should be treated with the same care and respect that we give to every guest who stays with us.
We only collect the personal information we need to manage your booking, communicate with you before and during your stay, and provide the services you have requested.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your personal information.
We are committed to handling your information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We never sell your personal information. Where we need to share information in order to process bookings, take payments or operate our business, we do so only with trusted service providers and only where necessary.
1. Who We Are
Elloe Lodge is the trading name of Michael Vasey.
For the purposes of UK data protection law, Michael Vasey is the Data Controller responsible for the personal information collected through this website and in connection with bookings made with Elloe Lodge.
Address
Elloe Lodge
37 Barrington Gate
Holbeach
Spalding
Lincolnshire
PE12 7LB
Telephone
+44 (0)7860 214489
Privacy enquiries
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We Collect
The information we collect depends on how you interact with us. For example, we collect more information when you make a booking that when you simply browse our website or send us an enquiry.
Your name
To identify your booking and communicate with you.
Names of all guests staying
To manage your reservation and prepare for your stay.
Booker details (where someone books on behalf of another guest)
To manage the reservation and communicate with the person responsible for the booking.
Email address
To send you booking confirmations and communicate with you before and during your stay.
Telephone number
To contact you if we need to discuss your booking or arrival.
Billing address
To process payments securely and help prevent fraud.
Expected arrival time (if provided)
To help us prepare for your arrival and welcome you.
Dietary requirements, allergies or accessibility requirements (if provided)
To prepare for your stay and provide an appropriate breakfast service.
Website usage information
To understand how visitors use our website and improve its performance.
Payment Information
We use trusted third-party payment providers to process card payments securely.
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Stripe is used to process card authorisations and online payments made through our booking management system, Preno.
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SumUp is used to process many payments made in person at check-out using our card terminal.
Elloe Lodge does not store or have access to your full payment card details. Payment card information is processed securely by our payment providers. We may only see limited payment information, such as the card type, expiry date or the last four digits of your card, where this is made available to help us identify payments and manage your booking.
3. How We Collect Your Information
We collect personal information in a number of ways, including:
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when you make a booking through our website using our online booking system;
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when you contact us using our website enquiry form;
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when you contact us by email or telephone;
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when we manually create or update a booking following a telephone conversation, email enquiry or other direct communication;
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if you make a reservation through Booking.com, they will provide us with the information necessary to manage your booking and communicate with you about your stay;
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when you provide additional information before or during your stay, such as your expected arrival time, dietary requirements or accessibility needs; and
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automatically through cookies and website analytics when you browse our website.
4. How We Use Your Information
We use your personal information to:
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manage and administer your booking;
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communicate with you before, during and, where necessary, after your stay;
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process payments and refunds;
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comply with legal, accounting and tax obligations;
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respond to enquiries and booking requests;
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improve our website and guest experience;
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send a post-stay review invitation through our booking management system; and
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protect our business against fraud and misuse.
Under UK GDPR, we process your information because it is necessary to fulfil our contract with you, comply with our legal obligations and pursue our legitimate interests in operating and improving Elloe Lodge.
5. Marketing Communications
Elloe Lodge does not send newsletters or promotional marketing emails.
Following your stay, you will automatically receive a single email inviting you to review your experience at Elloe Lodge. This email is sent through Preno as part of our booking process to help us gather guest feedback and improve our service. It is not a marketing email, and we do not use your email address to send newsletters or promotional offers.
6. Who We Share Your Information With
We only share personal information with trusted organisations where this is necessary to operate Elloe Lodge, process payments, manage bookings or comply with our legal obligations.
Preno
Booking management system.
Stripe
Online payment processing and card authorisation.
SumUp
Secure in-person card payments at check-out.
Booking.com
Managing reservations made through Booking.com.
Wix
Website hosting and website functionality.
Website analytics and related services used to improve our website.
We require all of our service providers to handle your information securely and in accordance with applicable data protection laws.
7. International Transfers
Some of the trusted service providers we use may process or store personal information outside the United Kingdom.
Where this happens, they are responsible for ensuring that appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to ensure it functions correctly and provides the best possible experience for visitors.
With your consent, we also use Google Analytics and analytics provided through our website platform to help us understand how visitors use our website and identify way to improve it. These tools may collect limited technical information such as your IP address, browser type, device information and the pages you visit.
When you first visit our website, you will be asked to choose your cookie preferences. Your choices can be changed at any time through our cookie settings.
9. How Long We Keep Your Information
We keep personal information only for as long as necessary to operate our business, comply with legal, accounting and tax obligations, resolve disputes and enforce our agreements.
Some booking and payment information must be retained for longer periods in order to comply with UK tax and accounting requirements.
When personal information is no longer required, it is securely deleted or anonymised where appropriate.
10. Accuracy of Information
We rely on the information you provide to us being accurate and up to date.
If any of your contact details or information relating to your booking changes before your arrival, please let us know so we can keep our records accurate and provide the pest possible service.
11. Your Rights
Under UK data protection law, you have the right to:
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request access to the personal information we hold about you;
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request that inaccurate information is corrected;
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request that your personal information is deleted where appropriate;
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object to or restrict certain types of processing;
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request a copy of your personal information in a portable format where applicable; and
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lodge a complaint with the Information Commissioner's Office (ICO).
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first. However, you also have the right to lodge a complaint with the Information Commissioner's Office.
12. Adults-Only Accommodation
Elloe Lodge is an adults-only bed and breakfast. We do not accept bookings for children and therefore do not knowingly collect personal information directly from children.
13. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Access to personal information is limited to those who need it to operate Elloe Lodge, and we work only with trusted service providers that maintain appropriate security standards.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate.
The latest version will always be published on this website together with the date it was last updated.